Last Updated: 21 September 2026
This Cancellation & Refund Policy explains the terms applicable to cancellation of orders and refunds for purchases made through Vanya Almirah.
Vanya Almirah is operated by SHREE VISHWAKARMA ENTERPRISES, a proprietorship business owned by Mr. SHRVAN KUMAR, having its registered business address at:
Plot No. 6, Bhola Vihar Colony, Mubarakpur, Semra Gaury Madiyao, Lucknow, Uttar Pradesh – 226013, India.
GSTIN: 09JAJPK5849D1Z8
1. Order Cancellation
Customers may request cancellation of an order by contacting our customer support as soon as possible after placing the order.
Cancellation requests will be considered depending on the processing and dispatch status of the order.
Once an order has been dispatched, cancellation may not be possible.
2. Cancellation Before Dispatch
If a cancellation request is received and approved before the order is dispatched, the customer may be eligible for a full refund of the amount paid, subject to the applicable terms.
The refund will normally be processed through the original payment method or another appropriate payment method.
3. Cancellation After Dispatch
Once an order has been dispatched, cancellation may not be available.
If the customer refuses to accept a dispatched order, any applicable shipping, return-to-origin or other charges may be considered while determining the refund, where permitted by applicable law.
4. Cancellation by Us
We reserve the right to cancel an order in circumstances including:
- Product being unavailable
- Incorrect product information or pricing due to a technical/system error
- Payment failure
- Suspected fraudulent or unauthorised transaction
- Incorrect or incomplete customer information
- Delivery location being non-serviceable
- Other circumstances where fulfilment of the order is not reasonably possible
If an order is cancelled by us after payment has been successfully received, the eligible amount paid by the customer will be refunded.
5. Refund Eligibility
A refund may be applicable in circumstances including:
- Approved cancellation before dispatch
- Order cancelled by us after payment has been received
- Product received damaged and the claim is approved
- Wrong product delivered
- Product/parts missing, where the issue cannot reasonably be resolved by supplying the missing item/part
- Approved return under our Return Policy
- Other circumstances where a refund is required under applicable law
6. Damaged Product
If a product is received damaged, the customer should contact us as soon as possible after delivery.
Customers may be requested to provide:
- Order number
- Photographs of the product
- Photographs of the packaging
- Unboxing photographs/video, where available
- Details describing the damage
After verification, we may offer an appropriate resolution, which may include replacement, repair, replacement of damaged parts or refund, depending on the nature of the issue.
7. Wrong Product
If a customer receives a product different from the product ordered, the customer should contact us as soon as possible.
After verification, we may arrange for the correct product to be delivered or provide another appropriate resolution, including refund where applicable.
8. Refund Process
Once a refund has been approved, we will initiate the refund through the original payment method wherever reasonably possible.
The time required for the refund to appear in the customer’s bank account, card account or payment account may depend on the relevant bank, card issuer or payment gateway.
We are not responsible for delays caused by the customer’s bank or payment service provider after the refund has been successfully initiated by us.
9. Refund for Payment Gateway Transactions
For payments made through an online payment gateway, refunds will generally be processed through the same payment channel used for the original transaction.
The refund may be subject to the payment gateway’s processing timelines and procedures.
10. Shipping Charges
Where an order is cancelled or returned, the treatment of shipping or delivery charges will depend on the reason for cancellation/return and the applicable circumstances.
Where the issue is attributable to us, such as delivery of a wrong product or an approved damaged-product claim, the applicable shipping-related amount may be refunded as appropriate.
Where cancellation or return is due to customer preference or customer-related circumstances, applicable shipping or return charges may not be refundable, subject to applicable law.
11. Non-Refundable Situations
A refund may not be available where:
- The customer has used or damaged the product after delivery, except where the damage is due to a product defect or transit damage.
- The customer provides incorrect delivery information and the resulting costs are attributable to the customer.
- The product has been altered, modified or improperly installed by the customer or a third party, where this causes the issue.
- The return does not comply with the applicable Return Policy.
- The customer refuses delivery for reasons unrelated to any fault or issue with the product, subject to applicable consumer rights.
This section does not limit any rights that cannot legally be excluded under applicable law.
12. Refund to Original Payment Method
Where technically and reasonably possible, approved refunds will be made to the original payment method used for the transaction.
For certain circumstances, we may request additional information from the customer to process the refund securely.
13. Refund Status
If you have not received an approved refund within the expected processing period, please contact us with:
- Order number
- Customer name
- Registered mobile number
- Payment/reference/transaction ID
- Date of payment
We will review the transaction and assist with the refund status.
14. Return Policy
Returns are subject to our separate Return Policy.
Customers should review the Return Policy before requesting a return.
15. Fraudulent or Unauthorised Transactions
If we identify a transaction as suspicious, fraudulent or unauthorised, we may cancel the order and take appropriate action.
Where applicable, refunds for such transactions will be handled in accordance with the applicable payment provider’s procedures and applicable law.
16. Changes to This Policy
We may update this Cancellation & Refund Policy from time to time.
Any updated version will be published on this page with a revised “Last Updated” date.
17. Contact Us
For cancellation and refund-related queries, please contact:
Vanya Almirah
Operated by: SHREE VISHWAKARMA ENTERPRISES
Proprietor: SHRVAN KUMAR
Address: Plot No. 6, Bhola Vihar Colony, Mubarakpur, Semra Gaury Madiyao, Lucknow, Uttar Pradesh – 226013, India
GSTIN: 09JAJPK5849D1Z8