Last Updated: 21 September 2026
This Return Policy explains the conditions and procedure for returning products purchased through Vanya Almirah.
Vanya Almirah is operated by SHREE VISHWAKARMA ENTERPRISES, a proprietorship business owned by Mr. SHRVAN KUMAR, having its registered business address at:
Plot No. 6, Bhola Vihar Colony, Mubarakpur, Semra Gaury Madiyao, Lucknow, Uttar Pradesh – 226013, India.
GSTIN: 09JAJPK5849D1Z8
1. Return Eligibility
A customer may request a return where the product received is:
- Damaged during transportation
- Defective or materially different from the product description
- Incorrect/wrong product
- Missing essential parts or components
- Otherwise eligible for return under the applicable product-specific return terms
All return requests are subject to verification.
2. Time Limit for Reporting an Issue
Customers should inspect the product promptly after delivery.
For damaged, defective, wrong or missing-item claims, the customer should contact us within 48 hours of delivery.
Return requests submitted after the applicable reporting period may be considered at our discretion depending on the circumstances.
3. Product Received in Damaged Condition
If an almirah or other product is received damaged, customers should:
- Take clear photographs of the damaged product.
- Take photographs of the outer packaging.
- Record an unboxing video, where possible.
- Contact us with the order number and details of the damage.
- Keep the product and original packaging until the claim has been reviewed.
After verification, we may provide a suitable resolution such as repair, replacement of damaged parts, replacement of the product or refund, depending on the circumstances.
4. Wrong Product Delivered
If a customer receives a product different from the product ordered, the customer should contact us as soon as possible.
After verification, we may arrange:
- Replacement with the correct product; or
- Return and refund; or
- Another appropriate resolution.
The customer may be required to provide photographs of the product received and the order details.
5. Missing Parts or Components
If any essential component, accessory or part is missing from the delivered product, the customer should notify us within the applicable reporting period.
Where reasonably possible, we may send the missing component instead of requiring the complete product to be returned.
6. Defective Products
If a product is found to have a manufacturing defect or other qualifying defect, the customer should contact us with details of the issue.
We may request photographs, videos or other information to assess the issue.
Depending on the nature of the defect, the resolution may include:
- Repair
- Replacement of defective parts
- Product replacement
- Refund
The appropriate resolution will depend on the nature and extent of the issue.
7. Products Not Eligible for Return
A return may not be accepted where the issue has resulted from:
- Normal wear and tear
- Improper use or handling
- Accidental damage after delivery
- Unauthorised modification or alteration
- Improper installation or assembly
- Damage caused by misuse
- Failure to follow applicable product-care instructions
- Customer preference where the product is otherwise correctly supplied and the applicable return terms do not permit such return
This does not affect any consumer rights that cannot legally be excluded.
8. Change of Mind / Preference-Based Returns
Returns solely because a customer has changed their mind, selected the wrong size/colour/model, or no longer wants the product may be subject to product-specific return conditions.
Because almirahs and furniture products can be large and require specialised transportation, customers should review the applicable return terms before placing an order.
Where a preference-based return is accepted, applicable return transportation or other charges may be deducted or payable by the customer, subject to applicable law.
9. Return Condition
Where a return is approved, the product should generally be returned:
- In reasonable condition
- With the original packaging, where available
- With accessories/components supplied with the product
- Without unauthorised modifications
- With the relevant invoice/order information
Products should be packed appropriately to prevent further damage during return transportation.
10. Return Inspection
Once a returned product is received, it may be inspected to verify:
- The reported issue
- Product condition
- Whether the product corresponds to the original order
- Whether required components are present
- Whether the return meets the applicable return conditions
Approval of a return or refund may be subject to completion of this inspection.
11. Return Pickup
Where a return is approved and return pickup is arranged by us, the customer will be provided with the applicable pickup instructions.
For large or bulky furniture products, pickup arrangements may take additional time because specialised logistics may be required.
12. Return Shipping Charges
Where the return is due to an issue attributable to us, such as:
- Wrong product delivered
- Product damaged during transportation
- Confirmed manufacturing defect
- Missing essential component
we may arrange or bear the applicable return shipping cost, as appropriate.
For customer-requested returns or preference-based returns, return shipping or other applicable charges may be payable by the customer, subject to the applicable return terms and law.
13. Refund After Return
Where a refund is approved after the returned product has been inspected, the refund will generally be processed through the original payment method.
The time taken for the refund to appear in the customer’s account may depend on the relevant bank, card issuer or payment gateway.
For further information, please refer to our Cancellation & Refund Policy.
14. Replacement
Where a replacement is approved, we will make reasonable efforts to provide the replacement product or component, subject to availability.
If the same product or component is unavailable, we may contact the customer regarding an alternative resolution, which may include a refund where applicable.
15. Exchange
Product exchange, where available, will be subject to product availability and the applicable return conditions.
Customers should contact us before sending any product back. Unauthorised returns may not be accepted.
16. How to Request a Return
To request a return, please contact us with the following information:
- Customer name
- Order number
- Registered mobile number
- Email address
- Product name
- Date of delivery
- Reason for return
- Photographs/videos showing the issue, where applicable
Our customer-support team will review the request and provide further instructions.
17. Return Address
Unless otherwise instructed by our customer-support team, customers should not send products to our registered business address on their own.
For approved returns, we will provide the applicable return/pickup instructions.
Business: Vanya Almirah
Operated by: SHREE VISHWAKARMA ENTERPRISES
Proprietor: SHRVAN KUMAR
Registered Address: Plot No. 6, Bhola Vihar Colony, Mubarakpur, Semra Gaury Madiyao, Lucknow, Uttar Pradesh – 226013, India
GSTIN: 09JAJPK5849D1Z8
18. Policy Changes
We may update this Return Policy from time to time to reflect changes in our products, services, operational procedures or applicable legal requirements.
The revised policy will be published on this page with an updated “Last Updated” date.
19. Contact Us
For return-related queries, please contact:
Vanya Almirah
Operated by: SHREE VISHWAKARMA ENTERPRISES
Proprietor: SHRVAN KUMAR
Address: Plot No. 6, Bhola Vihar Colony, Mubarakpur, Semra Gaury Madiyao, Lucknow, Uttar Pradesh – 226013, India
GSTIN: 09JPK5849D1Z8